Returns Authorisation:

Please use this form to request a Returns Number (RAN) for any defective product. Items returned without this reference may be returned to you. You will receive a RAN via email, this should be included clearly on the packaging of your returned item/s.
 

Terms & Conditions: in addition to our Terms of Business

A) Returned Products for Testing MUST be repackaged in the original box.

B) Failure to return the product without its original packaging may invalidate the warranty.

C) Products must be returned to us within 7 days of the RAN being issued.

D) Returns are authorised on a Return to Base Warranty; return carriage is the sole responsibility of the sender.

E) When received the returned goods are checked for warranty and inspected.

F) We will repair or replace the goods at our discretion. Non Warranty repairs must be authorised before any work is undertaken.

G) If the designated fault is not found under test, an inspection charge and return carriage will be raised for settlement.

H) Attempted Data recovery from server hard drives (e.g:SMS3 160/250GB) is chargeable.

I) It is your responsibility to ensure all returns are shipped via Registered Post or other insured method.